What are the shipping costs?
When the combined value of your basket is over $150, shipping is automatically free.
What are the shipping times?
We strive to ship orders as quickly as possible, and orders are usually shipped within two business days via FedEx.
FedEx shipping times have been affected by the COVID pandemic. From our recents experiences:
Most places in Asia take 1- 3 days.
Australian destinations are varying: Sydney and Melbourne take around 5 days but more remote places like Darwin are taking up to 10 days.
US and Europe are 3 days to 1 week.
Can I add a gift note or gift wrap to my order?
All orders are wrapped in tissue paper, and placed inside a branded dust bag. Some items are then packed inside a box if they need extra protection.
We’d be happy to include a personalized message for you! Simply leave your gift note in the notes section when placing your order, and we will include a handwritten note. If you’ve already placed your order but would like to include a note, please send a message as soon as possible to email@example.com and we’ll do our best to include it in your package.
Can I change or cancel my order once it has been placed?
In the event you need to cancel or change an order, or correct any address details entered incorrectly, please contact us immediately at firstname.lastname@example.org. Once an order has been despatched, it can no longer be adjusted or cancelled.
What if my package is lost or stolen?
If you believe your package has been lost or stolen, please contact your local Fedex office or carrier, as they are often able to locate the package for you. Please note that Moniko is not responsible for lost or stolen packages once they have been picked up by the carrier.
What about Return shipping?
Return shipping is the responsibility of the customer; original shipping charges may not be refunded.
Customs taxes / VAT.
Each country has it’s own customs rules and rates, and as a customer, you may have to pay duty on your incoming shipment: so please familiarise yourself with the relevant rates. The tariff code for calculating duty on our products is 4202 22 0000.
From July 1, 2021, VAT will be charged on all commercial goods imported into the EU, regardless of value. VAT will apply at the rate set in the buyer’s country of residence. FedEx will collect the VAT from the you prior to delivery and pay it to the authorities.
I think my Moniko product has a defect. What should I do?
We do our best to ensure that every one of our products is of the highest quality, and free from defects. However, these items are handmade and occasionally mistakes do happen!
If you believe you have received a defective item, please send a message to email@example.com within 10 days of your item being delivered. Please also include a photo of the defect.
Moniko products are handmade using high quality recycled genuine kimono that have been unpicked, so sometimes you may find small holes were the seams of the kimono have been unpicked, and sometimes variations in the fabric may occur. Variations in colour, weave, texture, and natural markings should not be considered defects.